Tenova Pyromet, a Tenova Mining & Minerals company, has launched a worldwide client support service to the users of its key technologies, providing post-project and aftermarket assistance to enable furnace operators to maximise their operational efficiencies.Comprehensive client support service ranges from on-site technical assistance,through to supply and installation of copper products and spare equipment, on-site assistance during shutdowns and rebuilds, close-out of capital projects and support to clients with cold and hot-commissioning. Operational training for clients on furnace equipment and technical training on equipment maintenance are also offered. “Tenova Pyromet’s client support service brings together the company’s existing aftermarket/post-project services,which fall into three broad areas: post switch-in technical support, copper products and spare equipment and technical assistance with close out issues. With each of these having the shared objective of maximising reliability and efficiency of clients’ smelting operations, integrating them into a singular client support service makes great sense,” says Werner Roberts, manager: Tenova Pyromet Client Support. The new service offers the furnace industry Tenova Pyromet’s in-depth knowledge and experience in ferroalloys and base metals smelting processes, complemented by its extensive list of successful furnace projects worldwide,through people who have deep and broad smelting and maintenance backgrounds. “Tenova Pyromet boasts a unique source of process, engineering and development capabilities, a key advantage of the client support service,with this expertise immediately on-hand to resolve client technical issues,” notes Roberts. “As a specialist in the supply of AC and DC furnaces and complete smelting plants, we have developed an intimate understanding of our clients’ technology and technical support needs through leveraging off the client knowledge and understanding that we have gained through our ongoing client interactions. This enables us to provide a proactive service for ensuring that clients’furnaces operate at optimum availability.” The servicealso provides Tenova Pyromet with an invaluable channel for clients to feed technical information relating to their experiences back tothe company’s furnace process design and technology capabilities areas. This enables Tenova Pyromet to stay at the forefront of industry improvements and developments.
“In this highly cost-sensitive industry, we see a strong need for continuous improvement in our process design and technology capabilities. Experience from the field and client collaboration is critical for our achievement of this,” says Roberts.Tenova Pyromet is committed to rapid enquiry response handling and to providing full progress reporting throughout the duration of any service process, such as the delivery of spare equipment. “Tenova Pyromet’sspares service is not limited to the supply of proprietary spares. It also covers a full range of industry spares, providing clients with the ease of ordering their full suite of start-up and operational spares needs from a single source. In addition, the company offers clients full contracting flexibility, based on clients’general preference for turnkey solutions, ranging from manufacture and procurement of spare equipment, through to installation and commissioning,” notes Roberts. With more than 20 years’ experience in the furnace industry, Roberts heads up Tenova Pyromet’s Client Support Service, supported by Ryan Butler, manager: Copper Products and Spares and Charles O’Reilly, Post Switch-In services manager. The Tenova Pyromet Client Support Service is being promoted viaroadshows, which will be held at the beginning of every year. “Our aim is to liaise with our clients through these roadshowsin order to give them sufficient time to assess their needs for our services, in time for their rebuilds and outages, which traditionally take place from May to August in South Africa,”concludes Roberts. Who is Tenova Pyromet? Tenova Pyromet is a leading company in design and supply of high capacity AC and DC furnaces and complete smelting plants for production of ferroalloys, base metals, slag cleaning and refining. Tenova Pyromet also designs and supplies equipment for material handling and pretreatment, alloy conversion and refining, granulation of metal, matte and slag, furnace off-gas fume collection and treatment, and treatment of hazardous dusts and waste. Tenova Pyromet has several technologies to reduce operating costs and production power consumption.